Refund policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return Policy

Barkee™ portraits are custom-made products: returns are not accepted.
In case of printing defects or damage, please contact us within 24 ours of delivery with photos of the issue: we will arrange a replacement or refund.

Exchanges (if applicable)

For all exchanges please contact info.barkee@gmail.com and provide them with your order number and reason for exchange. They will handle your request based on the rules stated in this page.

Refunds (if applicable)

Once your item is inspected, we will send you an email to notify you with the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credict coupon (of the same ammount of your order) will automatically be applied to your original method of payment.

Missing order Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at info.barkee@gmail.com and allow us the opportunity to investigate the matter further. 

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team info.barkee@gmail.com.  If you do not report the damage to us within 24 hour after the delivery, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. 

Orders Without Shipping Protection

If you did not purchase Shipping Protection at checkout, the following applies:

Refunds or replacements are not provided in cases of loss, theft, or damage caused by the carrier. If there is a manufacturing defect or an error on our part, you must contact us within 24 hours of delivery with clear photos of the issue. In such cases, we will evaluate and may issue a replacement or store credit.

Orders With Shipping Protection

If you purchased Shipping Protection at checkout, you are entitled to extra coverage:

You are protected against loss, theft, or damage during transit. To activate the guarantee, you must contact us within 48 hours of the failed delivery or upon receiving a damaged package, providing photos or documentation of the issue. In these cases, we will quickly provide either a free replacement or a full refund, according to your preference.

Claim Process & Timeframes

Claims must be submitted promptly via email at info.barkee@gmail.com . Each request will be reviewed and responded to within 24 hours.


Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info.barkee@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.