Shipping policy
Shipping Policy
Barkee™ partners with trusted international production and shipping providers who work alongside reliable local couriers, allowing us to deliver your personalized products directly to your door across the United States, the United Kingdom, and Europe.
Orders are charged at the time of purchase. All payments are subject to verification and approval before production begins. To help prevent fraudulent transactions, orders with incorrect billing information or requiring additional verification may be delayed or cancelled.
Shipping Process
Because every Barkee™ product is custom-made just for you, we require 2–4 business days on average to prepare, produce, and fulfill your order before it is shipped.
During busy periods, such as major holidays or promotional events, production may take longer.
Once your order has entered production, we are unable to make any changes, including shipping address modifications. Please ensure your shipping address is correct before completing your purchase.
Orders are processed and shipped during business days only (Monday–Friday, excluding public holidays).
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking information.
If your order contains multiple products (for example, a canvas and a mug), they may be produced by different manufacturing partners and shipped separately. As a result, they may arrive on different dates.
Tracking
All orders include tracking.
You will receive an email with your tracking number once your order has been dispatched.
Please allow a few business days for tracking information to appear after receiving your shipping confirmation.
If your order was placed more than 7 business days ago and your tracking information has still not updated, please contact our support team.
Estimated Delivery Times
Delivery times vary depending on the destination country and the product ordered.
The estimates below refer to shipping time only and do not include our 2–4 business day production time.
Canvas Prints
United States: 2–5 business days
United Kingdom: 2–3 business days
Europe: 2–5 business days
Personalized Mugs
United States: 2–5 business days
United Kingdom: 2–3 business days
Europe: 2–5 business days
Personalized Phone Cases
United States: 2–5 business days
United Kingdom: 2–3 business days
Europe: 2–5 business days
Estimated total delivery time (production + shipping):
- United States: 4–9 business days
- United Kingdom: 4–7 business days
- Europe: 4–9 business days
Please note that these are estimated delivery times and are not guaranteed.
While we do everything possible to ensure your order arrives on time, Barkee™ cannot be held responsible for delays caused by circumstances beyond our control, including customs inspections, severe weather, transportation disruptions, labor disputes, public holidays, or other unforeseen events.
Duties, Taxes & Customs
Orders shipped within the United States, the United Kingdom, or the European Union generally do not incur additional customs duties or import fees.
However, if local regulations require additional charges, taxes, or customs clearance fees, these are the responsibility of the recipient.
If a shipment is refused and returned, the customer will be responsible for any applicable return shipping costs, customs charges, or import fees incurred.
Customs policies vary by country. If you have any questions, we recommend contacting your local customs office for more information.
Lost, Stolen or Damaged Packages
Barkee™ is not responsible for packages that are lost, stolen, or damaged after they have been marked as delivered by the shipping carrier.
If your tracking information indicates that your package has been delivered but you have not received it, please contact your local courier to file a claim.
When reviewing damage or delivery claims, we rely on the carrier's tracking information and delivery confirmation. Claims reported long after delivery may not be eligible for review.
If your order arrives damaged, please contact us as soon as possible and include clear photos of both the product and the packaging so we can assist you.
Incorrect Shipping Address
It is the customer's responsibility to provide the correct shipping address at checkout.
As production begins shortly after an order is placed, we cannot guarantee that address changes can be made once your order has entered production.
If an incorrect address results in a failed delivery or returned shipment, additional shipping charges may apply for reshipment.
Contact Us
If you have any questions about your order, shipping, or delivery, we're always happy to help.
You can contact us anytime at:
We appreciate your trust in Barkee™ and are committed to providing the best possible experience from the moment you place your order until it arrives at your door.